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Why?: The secret to success

I’m finding that in business, as in life in general, change and growth are a never-ending journey. And the question, ‘why’ is an integral part of that journey. Indeed, it’s an important first step in recognising what your goals are, what your passion is, and the reason your business exists.

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Not all heroes wear capes

At its heart, support must focus on building relationships with customers, discovering what makes them tick and how they prefer to engage with information, to be able to soar beyond ‘mere support’ and enter the realm of, what I like to call, ‘superhero support’.

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